Managing Nonconformity: Lessons from Quality
Mad in America
FEBRUARY 25, 2025
T he way psychiatry treats those who deviate from the norm is akin to the outdated and unhelpful way that industry used to understand the assembly linesomething that manufacturing started moving away from by the mid-20 th century. Good product was shipped. At the time, it was common for management to blame the operators. Or the machines.
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